Effective Date: 1 May 2026
This Privacy Policy describes how Challotte & Sons Estate LLC, trading as Challotte & Sons Marketing (“we”, “us”, or “our”), located at 20 S Charles St, Ste 403 #2945, Baltimore, MD 21201, USA, collects, uses, and shares information in connection with your use of our website at challotteandsons.com (the “Site”) and any purchases or interactions you undertake through it.
1. Information We Collect
1.1 Information You Provide
We collect information you provide directly to us when you: create an account, place an order, submit a contact form, sign up for our newsletter, or communicate with us by email. This information may include your name, email address, postal address, telephone number, and payment details (note: payment card details are processed by our third-party payment processor and are not stored on our systems).
1.2 Information Collected Automatically
When you visit the Site, we automatically collect certain technical information including your IP address, browser type, operating system, referring URLs, pages viewed, and the date and time of your visit. This information is collected via cookies and similar tracking technologies. See Section 6 (Cookie Policy) for details.
1.3 Information From Third Parties
We may receive information about you from third-party services such as payment processors, shipping carriers, and analytics providers, in each case only to the extent necessary to operate our business.
2. How We Use Your Information
We use the information we collect to:
- Process and fulfil your orders, including sending order confirmations and shipping notifications;
- Communicate with you in response to your enquiries;
- Send you marketing communications where you have opted in to receive them;
- Improve the Site and our product selection based on aggregate usage data;
- Detect, prevent, and address fraud, security, and technical issues;
- Comply with our legal obligations.
3. How We Share Your Information
We do not sell your personal information. We share information only in the following circumstances:
- With service providers who assist us in operating the Site and fulfilling orders (including payment processors, shipping carriers, and email service providers), each bound by confidentiality obligations;
- With law enforcement or regulatory authorities where required by applicable law;
- In connection with a business transaction such as a merger, acquisition, or asset sale, in which case we will notify you before your information is transferred.
4. Data Retention
We retain personal information for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Order and transaction data is retained for seven years in compliance with applicable tax and commercial law. You may request deletion of your personal data subject to the exceptions stated in Section 5.
5. Your Rights
Depending on your jurisdiction, you may have the right to: access a copy of the personal information we hold about you; request correction of inaccurate data; request deletion of your personal data (subject to our legal retention obligations); opt out of marketing communications at any time via the unsubscribe link in any email or by emailing us directly.
To exercise any of these rights, email us at [email protected].
6. Cookies
We use cookies and similar technologies to operate the Site, remember your preferences, and analyse traffic. You may control cookies through your browser settings. Disabling certain cookies may affect Site functionality. Please see our separate Cookie Policy at /legal/cookie-policy for full details.
7. Security
We implement industry-standard technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction. No data transmission over the internet is completely secure, and we cannot guarantee the absolute security of information transmitted to us.
8. Children’s Privacy
The Site is not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately and we will take steps to delete it.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page with a revised effective date. Your continued use of the Site after changes are posted constitutes your acceptance of the revised policy. Current effective date: 1 May 2026.
10. Contact
Questions about this Privacy Policy? Contact us at: [email protected] · Challotte & Sons Estate LLC, trading as Challotte & Sons Marketing · 20 S Charles St, Ste 403 #2945, Baltimore, MD 21201, USA