FAQ | Challotte & Sons Marketing

Question 1

How long will my order take to arrive?

Accepted Answer

Standard orders are processed within 24 hours of placement. Domestic delivery typically takes three to seven business days depending on your location. You will receive a tracking number by email as soon as your order is dispatched.

Question 2

Do you offer free shipping?

Accepted Answer

Yes. Free standard shipping is available on all orders over $50. Orders under $50 attract a flat-rate shipping fee calculated at checkout before payment.

Question 3

Can I track my order?

Accepted Answer

Yes. Once your order is dispatched, you will receive a confirmation email containing your tracking number and a direct link to follow your shipment in real time.

Question 4

Do you ship internationally?

Accepted Answer

Currently we ship within the United States only. International shipping is something we are actively developing. Subscribe to our newsletter to receive notification when it becomes available.

Question 5

Can I change or cancel my order after placing it?

Accepted Answer

Order modifications and cancellations can be requested within two hours of placement by emailing info@challotteandsons.com with your order number. After dispatch, we are unable to cancel the shipment but our 30-day return policy applies on receipt.

Question 6

Do you ship to P.O. Boxes?

Accepted Answer

P.O. Box delivery is available for standard orders. For larger items, a physical address is required. This will be confirmed during checkout.

Question 7

What is your return policy?

Accepted Answer

We offer a 30-day hassle-free return window from the date of delivery. If a product is not right for any reason — including change of mind — contact us and we will arrange a return. Eligible refunds are processed within five to seven business days of us receiving the returned item.

Question 8

How do I start a return?

Accepted Answer

Email info@challotteandsons.com with your order number and the reason for return. We will send return instructions within one business day. You do not need to call a number or complete a multi-step form.

Question 9

What if my item arrived damaged or defective?

Accepted Answer

Please email us within 48 hours of receiving your order, including a clear photograph of the damage. We will arrange a replacement or a full refund immediately — no waiting, no negotiation.

Question 10

How will I receive my refund?

Accepted Answer

Refunds are returned to the original payment method. Processing time is five to seven business days after we receive the returned item.

Question 11

What items are non-returnable?

Accepted Answer

Items that have been used beyond reasonable evaluation, personal care products that have been opened, and items returned after the 30-day window are not eligible for return under standard policy. If you have an unusual circumstance, contact us — we assess each case fairly.

Question 12

How do you select your products?

Accepted Answer

Every product in our store is evaluated before listing. We assess problem-solving utility, material quality, durability, verified reviews from other retailers, and value for money. If a product does not pass, it does not list. This process is non-negotiable regardless of the margin opportunity.

Question 13

Are your products safe for families with children and pets?

Accepted Answer

Yes. Safety is a baseline requirement for every product category. Baby and pet products are subject to additional scrutiny for material safety and age-appropriateness. If you have specific material concerns about any product, email us before purchasing.

Question 14

Do product images accurately represent what I'll receive?

Accepted Answer

Yes. We do not use aspirational or artificially enhanced images. The product images on our listings represent the actual product in its actual packaging. Variations in colour reproduction across different screens may occur.

Question 15

Where are your products sourced?

Accepted Answer

We source from vetted suppliers who can demonstrate consistent quality and reliable supply. We do not disclose specific supplier names for commercial reasons, but we are happy to answer specific questions about materials or manufacturing standards for any listed product.

Question 16

What payment methods do you accept?

Accepted Answer

We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, and Google Pay. All payment options are displayed at checkout.

Question 17

Is my payment information secure?

Accepted Answer

Yes. All transactions are processed through SSL-encrypted payment channels. We do not store card details on our servers. All payment processing is handled by PCI DSS-compliant payment providers.

Question 18

Do I need an account to place an order?

Accepted Answer

No. Guest checkout is available and requires only your email address for order confirmation. Creating an account allows you to track order history, save your details, and receive member-only offers.

Question 19

Is there a loyalty or rewards programme?

Accepted Answer

Not yet. A loyalty programme is in development. Subscribe to our newsletter to be notified when it launches.

Question 20

How do I contact customer support?

Accepted Answer

Email info@challotteandsons.com. We respond to all enquiries within one business day, Monday to Friday. We do not use chatbots for customer service. Every reply comes from a real member of the Challotte & Sons team.

Question 21

Where is Challotte & Sons Marketing based?

Accepted Answer

We are based in Baltimore, Maryland. Our registered address is 20 S Charles St, Ste 403 #2945, Baltimore, MD 21201. We are registered as Challotte & Sons Estate LLC, trading as Challotte & Sons Marketing.

Question 22

Can I speak to someone directly?

Accepted Answer

Yes. For complex order or product enquiries, our team is available for direct conversation. Email us to arrange a convenient time.

Frequently Asked Questions — Everything You Need to Know

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